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Volunteer Caseworker

Contacting clients and meeting them either face to face or virtually.
Liaising with clients and completing a form to assess their circumstances.
Sign-posting clients onto local services providing specialist advice.
Applying on the client’s behalf to military and non-military sources of charitable funding. Arranging for the purchase of goods and services.
Keeping in touch with the client so they know how their case is progressing.
Keeping in touch with your branch.

About SSAFA Edinburgh & Lothians Branch

We provide lifelong support to serving personnel, regular or reserves and and their families. We also work with many organisations to provide on going support to veterans. Our branch last year helped over 600 families with very different needs.

Experience Required

Good listening and communication skills including written and spoken English. Ability to be respectful and non-judgemental. Ability to send and receive emails. Ability to make enquires on behalf of clients. Willingness to use our on-line case management system.

Training Details

Online or face to face training course for new caseworkers. Your trainer will guide your group of like-minded volunteers through everything you need to know to get started as a SSAFA caseworker Some short on-line training modules to complete at home, so you are up to date on how to keep clients, their families and personal information safe SSAFA branches have regular opportunities to update your training Access to a range of e-learning courses Local induction including who supports caseworkers in your branch and how to contact them Most branches have regular gatherings for caseworkers to meet and share ideas There is a Regional Operations Support Manager for each region and the Welfare Team and Volunteer Support Team based at our central office can support you with any issues that arise as a caseworker Reimbursement of out-of-pocket expenses

Flexibility & Commitment

Home-Based Volunteering;School Holidays;Term Time;Flexible

3 hours a week ongoing

Location/Travel Details

This role can be carried out face to face locally or remotely and is flexible.


An expenses form will need to completed and sent to your local branch who will process. Money can be sent via BACS

Accessibility Details

  • Happy to have a conversation about volunteer’s needs