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Adult Supportive Transport

The Supportive Transport service is our most popular service. It offers lifts to people who are living with or affected by HIV and/or Hepatitis C to attend vital medical, social care and welfare appointments. Our clients often struggle to travel independently due to limited mobility, social anxiety or financial constraints.
Some are socially isolated and value the company of their driver. Providing a listening ear to help a Service User process what has been told to them at an appointment is of great benefit. Many tell us they would not attend vital medical appointments without having someone to support them in getting there. Our drivers provide much more to our service users than just a lift!
Supportive Transport volunteers also deliver medication and provide lifts to essential food shops.
You do not need your own car to apply for this role but you must have a full driving license with a good record of safe driving. You can use your own car for this role or an Enterprise hire car.

About Positive Help

Positive Help offers practical help to people affected by HIV and/or Hepatitis C in Edinburgh and the Lothians. The core services are delivered by a team of trained volunteers: Befriending for children and young people; Home Support (cleaning, decluttering, and other domestic tasks); a free Transport service, which helps people to get to and from medical appointments as well as support groups or local supermarkets; Study Buddies, a homework mentoring service for children; and telephone support for adults. We are a small staff team, so volunteers really are the beating heart of Positive Help. Visit our website to learn more:

Experience Required

We do not require any experience for any of the roles. We do ask for Supportive Transport drivers and Escorted Shoppers to have a full UK driver’s license. We are looking for friendly and understanding volunteers who are ready to support individuals to a range of appointments to support their care and growth. Any questions please contact us; 0131 225 4766 or

Training Details

Our training covers a range of topics including information on HIV and Hep C; stigma and discrimination; maintaining boundaries; Adult protection protocols and trauma informed approaches. All volunteers are required to complete a mix of in-person and online training with other volunteers. This is usually four 2-hour sessions in the evenings for a 4-week block. We will also provide you with First Aid training. Once you start volunteering, you will meet with your Coordinator for support meetings every 6 months, however this can be more regular if you need. We also offer ongoing training and peer support sessions to enable you to fulfil your volunteering role with confidence! We are happy to provide references for you to help you into future employment or education.

Flexibility & Commitment

School Holidays;Term Time

The service runs Monday to Friday 9am-5pm. We do ask volunteers to provide us with a specific day/time which they are available in advance. This is so we can plan effectively.

Location/Travel Details

You will be setting off from your home address then travelling to Service User’s homes to pick them up or provide home support. You will be given your schedule two working days before your volunteering day. We request all volunteers to provide a Log on/Log off message to ensure personal safety.


After each session you will complete a feedback and expenses form. You can claim money back for the cost of public transport/fuel. You will then be reimbursed within a week of submitting the form.

Accessibility Details

  • Happy to have a conversation about volunteer’s needs