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HcL support people throughout the Lothians. We provide supported door-through-door transport for people with mobility challenges – either from age, disability, health issues or additional support needs. Dispatchers take passenger bookings, arrange journeys, deal with enquiries and provide information when requested. To ensure the smooth scheduling of journey requests. Using various office equipment correctly, including IT, telephone and photocopier.

About HcL Handicabs

HcL is a major Scottish Charity based in the Lothians. The organisation was set up in November 1982 to operate a transport service for people with a range of disabilities and health needs who are unable, or have great difficulty, in using public transport. Our services include 'Dial-A-Ride' which is a door-through-door transport service and 'Dial-A-Bus which is a door-through-door shopping service. We also provide transport for group bookings.

Experience Required

A good knowledge of Edinburgh, East and Midlothian is essential. An ability to relate to older people and/or people living with a disability is essential. Previous experience of working with older people/people living with a disability is desirable. • Good IT and communication is essential.

Training Details

Volunteers will be given an induction and will complete a variety of excellent training opportunities including Disability Awareness.

Flexibility & Commitment


Minimum 4 hours per week

Location/Travel Details

Office base : 24/3A Dryden Road ,Bilston Glen Industrial Estate, Loanhead . Buses stop nearby numbers 38 and 140. There is free carparking at the office.


Expenses claim form and paid directly into volunteers bank account.

Accessibility Details

  • Disabled parking
  • Happy to have a conversation about volunteer’s needs