translate this page >

Digital Drop In Volunteer

As a Digital Drop In volunteer, you will offer basic support to people with devices such as laptops, iPads, tablets & smartphones. Support may include turning the device on, using device, creating accounts & passwords, focused support in using device to keep in touch with friends & family online, online shopping, paying bills, online job searches & job applications, CV writing. You don’t need to be an IT expert as training will be provided but you’ll be friendly, patient and keen to help people.

About Fresh Start

Fresh start runs services in Edinburgh to help people make a home for themselves. With the assistance of volunteers, Fresh Start offers both practical and social support through a variety of integrated services that are intended to help people build confidence, skills and feel more settled within their communities.

Experience Required

Essential; Computer literate, confident using online services such as email, banking, paying bills, approachable, helpful, inclusive & non-judgemental, good team worker, enthusiastic & willing to learn, good communicator, flexible & adaptive. Desirable: Coaching or mentoring experience, passionate about empowering people.

Training Details

2 hour general induction for all volunteers, then 2 hour service specific induction.

Flexibility & Commitment

School Holidays;Flexible;Summer Holidays

2.5 hours per week/alternative weeks - 12 months

Location/Travel Details

Fresh Start (Hub/Training Room) 22-24 Ferry Road Drive EH4 4BR


Complete expense claim form, bus ticket for receipt.

Accessibility Details

  • Happy to have a conversation about volunteer’s needs
  • Smart technology (eg tablets)