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Dementia Helpline Volunteer

This vital role can include telephone and online support.
Offering person-centred emotional support and information to people affected by dementia.
Developing and maintaining knowledge on health and social care issues that relate to people living with dementia, including statutory services and welfare rights.
Maintaining knowledge of other organisations and services that can help people living with dementia and signpost when appropriate.
Recording information about enquiries.

About Alzheimer Scotland

Alzheimer Scotland is Scotland's leading dementia charity. We provide services and campaign actively to help people with dementia and their families and carers. See our website at We give equal importance to providing services and campaigning. We work nationally and locally to raise awareness of dementia and to influence local and national government.

Experience Required

Emotionally resilient. Honest and empathetic. Flexible and adaptable. Keen to learn something new. Have a reliable internet connection and phone line. Be confident and/or willing to use a computer/tablet, including Microsoft TEAMS and Outlook.

Training Details

Group induction training to go through expectations and increase knowledge base, as well as some call handling role play. Once on the line regular training given quarterly on specific topics and bi-monthly discussions where volunteers can discuss any issues. Next training takes place in June 24.

Flexibility & Commitment

Home-Based Volunteering;Flexible

8 hours per month

Location/Travel Details

This is a home based role other than the initial training and some ongoing training throughout the year. Training will normally be in the central belt (Edinburgh or Glasgow) but can occasionally move further north although online alternatives are available. We therefore ask that you have reliable internet connection and phone line and are confident and/or willing to use a computer/tablet, including Microsoft TEAMS and Outlook.


Forms to be completed and submitted to our central team.

Accessibility Details

  • Happy to have a conversation about volunteer’s needs