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CSVM 2 (online): Support, supervision and training

    When?Unit 1 from Monday 3 until Friday 7 October;
    Unit 2 from Monday 10 until Friday 14 October.

    Each unit consists of two hours of online coursework to be completed anytime Monday to Thursday, with a 1.5 hour group Zoom discussion at the end of the week (range of slots available)
    Where?Online via Volunteer Edinburgh’s Academy and Zoom.
    How long?The total time commitment is 7 hours over two weeks (3.5h/week).
    What does it cost?£85.


    Support and supervision (week 1)

    During this course you will learn how to put in place practical support structures that meet your needs and your volunteers’ needs. The way to successful retention of volunteers is good support and motivation, but even the best-run volunteer programmes sometimes experience problems. When volunteer management becomes challenging you need to be prepared and know how to deal with it.

    Training (week 2)

    To get the most out of your volunteers and to make sure that they deliver the best service for your organisation you need to train them effectively. If you are involved in the training of volunteers then you need to know how to develop and deliver the best possible training. Good training saves time and money.

    Topics that will be covered include:

    • Support and supervision;
    • Challenges that can arise when you manage volunteers;
    • Practical preventions and solutions;
    • Learning needs assessment;
    • Methodologies; and
    • Learning plan design.


    The course is delivered over two weeks on the Academy and on Zoom.

    • Support and supervision (week 1) starting on Monday 28 February
    • Training (week 2) starting on Monday 7 March

    Flexible Learning

    Each week will require approximately 3.5 hours of study time, most of which can be done flexibly to suit you, but you are required to attend a weekly Zoom session on Friday. You can participate in the course at any time between Monday and Friday.

    How is this course designed?

    The course consists of several activities including self-study (reading) and forum discussions all of which can be done at your own pace on the Academy. There is also a weekly 1.5 hour, facilitated Zoom session each week to enable you to connect with other learners, reflect on your practice and learning, and share discussions. Each week you will be able to select a time slot for the Zoom session that suits you best (Thursday 14:00-15:30; Fridays 9:30-11:00 or 14:00-15:30); we will have a maximum of six participants in each slot.

    The estimated time required for each week:


    How long?

    Readings and interactive presentationsAcademy


    Forum discussion participation and activitiesAcademy


    Chat discussionZoom




    We encourage you to participate in the forum discussions on the Academy as much as you can, as the idea is to share experiences reflecting on your organisation and your daily practice as a Volunteer Manager, and learn from each others’ experiences.

    What do participants say?

    • 100% said that the training was useful or very useful


    Between 1 (poor) and 5 (excellent):

    • Facilitator 4.9
    • Overall course methodology 4.8
    • Academy Activities 4.8
    • Zoom session 4.6
    • Organisation 4.8

    Overall, what do you think about the training?

    • I might choose this format of course in future, in preference to classroom-based learning as I enjoyed taking the sessions at my own pace, and being able to reflect on the materials as the week went along. I don’t think I would have got as much out of 3.5 hours in the classroom.
    • I was incredibly impressed by Javier’s enthusiasm during the Zoom, and in forum talks and any email communication. The content he has prepared was well thought out, varied, detailed and nuanced. There is plenty of extra material to dig into too!
    • I thought the materials were relevant and comprehensive, the design of the online course very accessible. I felt that Javier was there from Day 1 really supporting my learning.

    Would you recommend this course?

    • Yes definitely. It was comprehensive, a good mix of different mediums of learning (reading, activities, peer-to-peer, discussions).
    • Definitely! I would say if you’re new to supervising volunteers then this is a very informative and supportive course.
    • Yes definitely. It seems to cover everything we need to know and it makes you think, it’s not all spoon-fed.
    • I would recommend the training to anyone intending to work with volunteers, and wanting to prepare themselves.
    • Yes. I think it covers a lot of ground and can be accessed by a wide variety of people and organisations.
    • Yes. If you are looking to start a volunteer service its a great foundation of providing the best involvement and recruitment process for volunteers.


    Click on “Book this course” (orange button) to book this course.

    Participants will receive further instructions and Academy login details a few days before the course starts.

    * Payment is due before the course starts. If you have any questions or if you would like to know more please email