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investing in volunteers (iiv)

The UK quality standard for good practice in volunteer management

What is Investing in Volunteers?

Investing in Volunteers (IiV) is a true national UK quality standard that is increasingly being seen as a “must-have” for volunteer involving organisations of all sizes. It is widely recognised as a top accreditation, showing potential volunteers and funders that your involvement of volunteers is the best on offer. IiV is adaptable, practical, grounded in common sense and equally suitable for large national charities or small local community groups.

IiV is a recognition scheme with real substance. It deals with real volunteer management issues and it works with your structure and your organisation to consolidate the best of your volunteer management and further develop your practice.

Through a series of simple steps, IiV allows you to reflect on the way that you currently manage volunteers, identify what can be further developed and put in place a plan of action that ensures you meet a nationally recognised standard.

Here are some quotes from Volunteer Managers who have already gone through the IiV process:


We had some very good and established recruitment, induction and training practices. IiV helped us to recognise the good things we did and highlighted where the gaps in our support to volunteers lay. Setting a timescale, allocating tasks/activities and learning from the best practice of other organisations was a real motivation for us.
I think that the IiV process is extremely valuable and encourages organisations to focus on the importance of excellent practice in volunteer management.

Getting started

Contact Allana Fotheringham (Investing in Volunteers Manager for Scotland) at

to get started. You can also find full details of IiV on their website here.