translate this page >

service announcements

Here you can find out about any current changes to the services we offer

Occasionally we will need to make changes to the way we deliver our various services. This may be in response to a change in demand, capacity, or external events.

Should we need to make alterations to one or more of our services we will publish the details on this page and we will also include a service announcement notification on the relevant page(s) of this site and elsewhere, to ensure you are aware of the latest changes and how they might affect you.

Please refer to the sections below for details on specific services. If you have a question about our services that isn’t covered on this page please contact us by email at

Resuming Activities and Services

Every volunteer involving organisation will have dealt with the impact of the pandemic on their volunteer engagement differently, depending on the roles that your volunteers undertake. Some volunteering has changed, but continued, and for other volunteering roles it has not been possible for them to continue. As the country progresses out of lockdown organisations will be starting to plan how to restart services and involve volunteers again.

We have produced an article on our VolunteerWiki that sets out guidance on how you can safely engage volunteers as lockdown restrictions ease. Read the article here.

Public drop-in

We are open to the public for drop-ins from 10.00 until 16.00 Monday to Friday. Please note that we will be closed to the public on the first Wednesday of each month for staff training.

In order to stay in line with recommendations on social distancing and mask wearing we will have certain restrictions in place when we reopen. You can find out about these in the FAQs below:

When are you open to public drop-ins?

We are open to the public from 10.00 until 16.00 Monday to Friday. Please note that we will be closed on the first Wednesday of each month for staff training.

Is there a limit to the number of people allowed at a time?

Yes. We can only allow a maximum of two people into the building at any one time so if there are already two people being assisted then you will have to wait outside or come back later.

Do I need to wear a mask?

Yes. Mask wearing will be required while moving around. You will be able to remove your mask once seated, to aid communication, provided a one metre distance is maintained. Public Services team members will wear face masks at all times while assisting members of the public.

Will I be required to check in?

Yes. Visitors will be required to check in using Test and Protect. We will provide posters at the entrance with a QR code that you will need to scan using your mobile phone upon entering the building. The posters provide some guidance on how to do this, and staff will be on hand to provide assistance if necessary. You can find further information on Test and Protect here.

What about social distancing?

All visitors will be required to maintain a distance of one metre from other visitors and staff.

Will hand sanitiser be made available?

Yes. There will be hand sanitiser available in the reception area for all visiting members of the public.

What if I have any questions or concerns?

Members of our Public Services team will be on hand to provide guidance and assistance if needed. If you have any other questions or concerns you can get in touch with us by calling 0131 225 0630 or by email at

Health and Wellbeing and Employability appointments will be held on designated afternoons from the end of July although other arrangements are also being made so please contact the appropriate team (contact information further down this page) to confirm the details of your booking.

We are also happy to provide information and support via phone or Zoom. Contact us on 0131 225 0630 for more information.

Health and Wellbeing

As Covid restrictions are being lifted more volunteering opportunities have become available.

Shops, cafés and other premises are up and running although it might take some time for them to be in a position to recruit new volunteers.

Gardening and conservation opportunities continue to be available.

So if you or someone you support is thinking of volunteering, do get in touch. We can have a chat on the phone and then follow that up with a meeting on Zoom, at a café, at our Leith Walk office or on a Thursday at the Mental Health Information Station at the West End.

It is never too soon to start thinking about what you would like to do and how you can be supported to do it. You will be in a better position to start volunteering as opportunities open up. You can read about the support we usually offer here.

We have also compiled a list of useful websites that we have come across that might be able to offer advice and support. You can find it here.

Contact the Health and Wellbeing team at or call 07503 336 932.


The employability service is open for business, being delivered remotely. Whether you are unemployed, working part time or planning a career change, we can support you!

We can help you to identify skills, transferable skills and explore opportunities.

If you are interested, please contact us to arrange a remote one-to-one meeting by emailing us at


We are delivering training via Zoom and the online learning platform Volunteer Edinburgh Academy. You can see all information in the training and events section of our website here.

If you have any questions please email