Problem: HTTP 500/502/503/504 Internal Server Error while browsing pages or submitting forms
Information: This is an ongoing issue related to a server capacity issue we hope to address within the next few weeks. We will have custom error pages online as soon as possible to provide more information to users
User action: Please try to reload the page after 30-60 seconds.
Problem: Occasional incorrect location/distance results while searching for volunteer opportunities.
Information: This is an ongoing issue related to a third party geolocation service. It is currently being investigated but we have no definite timeframe for its resolution.
User action: Please try your search again.
Problem: 'No results found' or 'Search took too long' results given when searching for volunteering opportunities
Information: This is caused by a timeout value set for the search. If the search exceeeds this then it quits and returns the error message. We are currently addressing this issue.
User action: Please try your search again with more specific terms, adding in one of the drop down categories or making the radius part of the postcode search shorter. This should hopefully bring the search in under the timeout value and give you a list of opportunities.
Report a bug.
If you have come across any other bugs on our website, then please report the bug
- Craig Turner – 29 June 2012